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A. TERMS
LA VIE EN ROSE is the trading name of the brand LVER La Vie en Rose, a copyrighted brand in Australia - Australia and Vietnam.
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Cancellation, Amendment and Return
La Vie en Rose may cancel an order or refuse to process an order for the following reasons including: unavailability of the product; inability to deliver to the specified delivery address, or inability to contact the customer to confirm information before shipping.
- We reserve the right to decide on any request to cancel or modify an order from the customer.
- For all order change requests, please email: lavieenrosehomedecor@gmail.com or consult directly on fanpage & website.
- We DO NOT accept order cancellations if the customer changes their mind after payment and receipt of the goods. It is the customer's responsibility to fully understand the product information before placing an order.
- In case the product is defective, damaged during transportation, or the goods sent are not the same as the ordered model, we will immediately send a new product in compensation if there is stock.
- If the product you ordered is out of stock, we will refund the full amount of the item and any shipping costs, if any.
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Privacy
Your privacy is important to us. We only collect and retain the information you provide to us that is necessary to complete a transaction with you.
By placing an order with La Vie en Rose, you give us permission to contact you in the future with any promotional emails, exclusive sales offers and new product updates. You will have the ability to opt out of further communications when you receive them.
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Price and payment
Prices are subject to change without prior notice.
Payment is made by Bank Transfer or COD - Cash on Delivery.
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Gift vouchers
Printed Gift Certificates and e-Gift Certificates are valid for 24 months from the date of purchase.
Discounts and promotions do not apply to GIFT VOUCHERS products.
Gift vouchers can be used with all products.
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Intellectual Property
Your use of this website does not automatically grant you the right to use the copyrighted content such as designs, trademarks and all related elements of the products and any other items on this website for other purposes.
You may only use it with the consent and authorization of La Vie en Rose.
Any copying, imitation or redistribution of items is prohibited.
The LVER La Vie en Rose brand is a copyrighted trademark in Australia and Vietnam.
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Social Media
We currently operate and manage social media accounts on Facebook, Instagram and Pinterest.
By submitting information to us, you grant us permission to use, publish and reproduce this content including your name, for other purposes in any media and without any obligation to pay you any money.
You must not post any material on our social media pages that is defamatory, offensive, racist, sexist, unlawful, obscene, infringes on the intellectual property rights of third parties, violates the privacy or confidentiality of others, misrepresents your relationship with us or this website, or is misleading or deceptive.
We reserve the right to edit or remove content that violates the above terms and block your access to our sites.
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About using this website
You have the right to access and download the information on this website for your personal use.
You must take your own precautions to ensure that the process you employ to access this website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may cause damage to your computer software. We are not responsible for any interference or damage to your computer system arising out of or in connection with your use of this website.
B. FAQ
1. How to order?
- Order online: www.lavieenrosedecor.com
Complete the order form with your full contact information and click SEND to send it to us. We will contact you within 24 hours to process your order.
- Via Facebook page: please leave a message with information/image of the product you want to buy along with delivery contact information.
- Payment: Money can be transferred via bank account or paid upon delivery (COD) nationwide.
- At showroom: All items can be purchased directly at our showroom.
Note: We receive guests by appointment, please contact via zalo or Fanpage to make an appointment.
Showroom 12/7 Thai Ha Dong Da, Hanoi
Monday - Saturday: 9am - 6pm
Sunday: 1pm - 6pm
2. What is the shipping method?
- Hanoi: Delivery within 48 hours directly to requested address.
- Provinces: Goods are delivered via CPN companies. Depending on the location, delivery time is from 3-7 days.
3. How to exchange or return goods?
Return policy for products that are multiple orders, damaged during shipping or changed your mind, please click here
4. How to contact us?
Zalo: 0902 17 ba2 ba8
Email: lavieenrosehomedecor@gmail.com
Facebook: https://www.facebook.com/changagoiuc
We will try our best to respond within 3 hours during business hours from 7am – 6pm Monday to Saturday. However, during peak times, it may take us longer than 12 hours to respond to your request.
5. How to clean and preserve the product?
- We work closely with each of our manufacturers to provide the most appropriate cleaning and care instructions possible for each item. It is important that you take the time to read these instructions as well to ensure the longevity of your product and its original beauty.
6. Why do velvet fabrics and bedding products made from Moroccan cotton have fabric dust?
Velvet has a very smooth surface with lots of fibers, while Moroccan cotton is made from natural cotton, so it is inevitable that there will be some dust. This dust will disappear after a few washes. To speed up this process, you can shake it vigorously after each wash to remove some of the dust. And anyway, we all love the softness that velvet brings, a little initial dust will not affect anything.
7. What material are bed sheets made of?
The bedding sets are all made from 100% high-quality 300TC cotton sateen, with a high cotton density index, combined with the weaving method and quality of the seamless, long-fiber, low-lint fabric, creating a soft, smooth fabric with a silky shine and very durable. The product is woven from 100% cotton without mixing other fibers.
8. What material is the tablecloth made of?
Tablecloths are products with high usage intensity, often in contact with food that can cause stains, oil absorption or tea, coffee, wine, so the material of the tablecloth needs to be able to minimize this absorption and staining. To increase the convenience of the tablecloth and maintain its beauty for a long time, the fabric of the tablecloth must be waterproof and stain-resistant. The pattern is colorfast through many washes and does not wrinkle.
The towels are all woven with soft, spongy linen fabric, polyester origin, fabric specialized for high-class tablecloths, bringing luxury to your home.
8. Is the actual product color exactly the same as the photo?
We take every effort to ensure the accuracy of our product images and colours. Please use the product images on our website as a colour reference, however please note that colour settings may vary depending on your device's monitor. Returns for colour reasons will be treated as change of mind and we will not accept returns in this case.